Terms and Conditions

Please examine your tickets carefully upon receipt as mistakes cannot be rectified, tickets exchanged or monies refunded at a later date.

Ticket prices and fees

How are ticket prices determined?

We sell tickets on behalf of our clients including concert/show/event organisers, artists and venues. Our clients decide the face value price of the tickets and when a ticket is sold we pay our clients the money collected from the sale of that ticket.

All prices set are inclusive of any applicable taxes and booking fees.

Here is the breakdown of a ticket purchase:

Face Value Price: The ticket face value price is always set by our clients.

Booking Fee: This fee contributes to our ticket retail, distribution and technology costs. The amount of these fees helps us cover the costs of getting your tickets to you. Alongside other revenues, it helps us to stay an effective business, which in turn, allows us to reinvest in Bristol Music Trust, our technology and the services we provide.

Delivery Fee: This fee covers the printing of the tickets and delivery cost.

Colston Hall has a 7.5% administration fee per ticket. For example that’s a booking fee of 38p on a £5 ticket, £1.50 on a £20 ticket, and £2.25 on a £30 ticket. A single delivery fee of £1.50 is also charged per transaction, no matter how many tickets you book at one time, when tickets are purchased online, by post or phone.

Colston Hall may also act as an agency selling tickets for outside events and events at other venues, and usually the same booking fees and delivery fees will apply, but this may vary from time to time.

Sale of Tickets

Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. Bristol Music Trust has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry. This is an important reason why you should only buy tickets from a reputable source.

No refunds can be given.

Only one discount can apply to any one ticket.

Bristol Music Trust reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased.

Lost or forgotten reserved seated tickets can be reprinted at a cost of £1 per ticket with proof of ID. General admission or standing tickets cannot be reprinted.

We operate a resale facility on sold out performances at a cost of 10% per ticket. We will not take tickets back for resale on the day of the performance. No guarantee of resale can be made and the sale of the Hall’s own remaining tickets will take priority. We cannot resell any tickets purchased through a ticket agent.

If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only.

Concerts with a general admission standing area

Seats in the front area of the stalls are removed to create a standing area. The rest of the seats are unreserved. If you buy a ticket for the stalls you have the choice of either standing or sitting (subject to availability).

For patrons booking tickets in the balcony, seats are reserved and will be allocated upon purchase. Please note that ticket holders cannot transfer from the balcony to the stalls or vice versa.

Data protection

Once you have booked tickets for a Colston Hall concert your name and address will be held and processed on our box office and marketing databases. From time to time, we will send you information about similar concerts and activities using the information you have provided. Other carefully selected local arts organisations may also be interested in sending you information on events they think will be of interest.

If you do not wish to receive any further information you should inform the box office when booking.

We may from time to time use your data for profiling, targeting and research purposes so that our communications to you are as appropriate and cost effective as possible.


  • The management reserves the right to refuse admission, and to request any ticket holder to leave our building at any time. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.
  • The management reserves the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.
  • Latecomers may be admitted at a suitable point in the performance at the discretion of the management.
  • Children aged under 18 months do not require a ticket and may sit on an adult ticket holder’s lap for selected performances only. If the child becomes agitated and is affecting the enjoyment of other patrons the management reserves the right to ask the adult and the child to leave the auditorium.
  • Children aged 14 and under must be accompanied by an adult ticket holder.
  • Patrons in Colston Hall must not obstruct any stairway or gangway and must not affect the enjoyment of the audience and/or the running of the venue/concert and/or cause a risk to the safety of the audience or officials of Colston Hall
  • As your safety is our paramount concern, if you choose a seat on the front row of the balcony you must remain seated throughout the concert.
  • All persons in Colston Hall must follow the instructions of any officials of Colston Hall. Any persons in breach of this clause may be removed from the premises.

The Performance

  • Please switch off mobile phones, muffle coughs, and refrain from unwrapping sweets during the performance to ensure that it is enjoyed by all.
  • Please be aware that other members of the audience may stand up during the performance during rock and pop events.
  • If you experience problems during a performance please contact a steward so that we can do our best to resolve the issue at the time.

Photography and video recording

Patrons must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The management reserves the right to confiscate any unauthorised audio, video and photographic recordings.

Seating arrangements

The management reserves the right to change the seating arrangements in the performance areas due to unforeseen circumstances. All ticket holders that these changes affect will be notified when practicably possible.

Changes to the performance or programme

  • The management reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.
  • The management reserves the right to change the start and finish times of any performance.
  • In the event of a cancellation, ticket holders will be notified in advance, where practicably possible.
  • Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable


Bristol Music Trust or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.

Bristol Music Trust occasionally acts as a box office for external events. These events are not promoted by Bristol Music Trust and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.